Monday 12 August 2013

HSC Operations Strategies


Original Terms
New Terms
HOTS
Higher Order Thinking Skills
Evaluation
Creating
Designing, Constructing, Planning, Producing, Inventing, Devising, Making
Synthesis
Evaluating
Checking, hypothesising, critiquing, experimenting, judging, testing, detecting, monitoring
Analysis
Analysing
Comparing, organising, deconstructing, attributing, integrating
Application
Applying
Implementing, carrying out, using, executing
Comprehension
Understanding
Interpreting, summarising, inferring, paraphrasing, classifying, comparing, explaining, exemplifying
Knowledge
Remember
Recognising, Listing, Describing, Identifying, Retrieving, Naming, Locating, Finding
LOTS
Lower Order Thinking Skills

 1.Name eight dimensions of Service Quality

The following eight dimensions of quality designing and developing by David Garvin (Harvard Business Review, 1987) are collected for further learning.
* Performance (1) - refers to a product’s primary operating characteristics, and the “superior performer” depends entirely on the task.
* Features (2) –  this is considered as a secondary aspect of performance representing characteristics and referring to basic functioning.
* Reliability (3) – the dimension reflects the probability of a product malfunctioning or failing within a specified time period.
* Conformance (4) - A related dimension of quality is conformance or the degree to which a product’s design and operating characteristics meet established standards.
* Durability (5) –this refers to a measure of product life, durability has both economic and technical dimensions.
* Serviceability (6) - this dimension refers to the speed, courtesy, competence, and ease of repair.
* Aesthetics – this considers consumers’ rankings of products on the basis of taste.
* Perceived Quality (7) - Reputation is the primary stuff of perceived quality.
*competing on Quality (8) - A business’ challenge is to use this framework to explore the opportunities it has to distinguish its products from another company’s wares.

2-List the major features of public companies compared to private companies


Source:

Private Company
Public Company
1-can be a corporation, a limited liability company, a partnership, or a sole proprietorship, as long as the shares are privately held and not traded publicly.
2-is legally required to file certain documents with their state and follow required compliance laws for shareholders,
3-is not required to publicly disclose financial information,
4-Because private companies don't have to disclose financial information, they can focus on long-term growth
*does not need shareholder approval for operational and growth strategy decisions made by the company, as long as that is stated in their corporate documents.
1-is traded publicly.
* must inform shareholders about and get approval for the company's operations, financial performance, management actions, and other decisions
2-must follow strict government regulations.
-Going public is expensive, and there is unlimited liability for a company's owners

3-is required by the Securities and Exchange Commission to file an annual report documenting their performance in detail.
* must comply with the rules established by the Sarbanes-Oxley Act, which was enacted to protect investors. The act contains a myriad of regulations concerning board responsibilities and requires the Securities and Exchange Commission to administer rules that comply with the law. For more information on the rules and steps to going public, go to www.sec.gov.
4- need to make sure shareholders are getting their quarterly dividends.
* may have an easier time raising large amounts of capital by selling securities. Investors are more likely to invest in a public company because there is less risk and more potential to reap large rewards.
*can return to the stock market and raise more capital via a secondary stock offering or by issuing a bond.
*can go private by having the owners buy back shares from the shareholders, whether they are members of the public, another company, an individual, or a small group of investors.

3-Outline details of the strategies for Business Operations - Information source from the BOSTES - Business Studies (pp 19-20)
 http://experts.allbusiness.com/



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